Simon S.M. Cheah
(MCSE,
MCP+I, CNA, A+ Certified and IBM Certified)
Email: [email protected]
(604) 589- 8389
Objective
To obtain a challenging position with a quality organization
that offers professional training and career advancement. I seek to utilize my knowledge in
networking, PC implementation, administration, customer service and
inter-personal skills to its fullest.
CERTIFICATIONS:
Novell Certified
Administrator – CNA
A+ Certified Technician
IBM certified Technician
Microsoft Certified Systems Engineer - MCSE
Microsoft Certified
Professional + Internet - MCP + Internet
MCSE NT 4.0
Track
1999
Implementing and Supporting NT 4.0
Workstation
Implementing and Supporting
NT 4.0 Server
Networking Essentials
Implementing and Supporting
NT Server 4.0 in the Enterprise
Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
Implementing and Supporting
Microsoft Internet Information Server 4.0
Education
June, 1997 British Columbia Institute of
Technology
Course: Automated
Business Equipment (Diploma)
Computer hardware, software and
data communication
Learn the fundamentals of
networking
Troubleshoot & repair B/W
photocopier, fax machines and laser printers
Customer relations and stress
management
One month of practical field
experience in the automated business industry
Dec, 1995 British
Columbia Institute of Technology
Course: Electronics
Technician Common Core
Electronics principals
Build, and troubleshoot electronic
circuits
Dec, 1992 Pacific Academy
Grade 12 Diploma
Work
Experience
1997
- Present Future
Shop
Computer
Service Technician
Provide maintenance, installation,
configuration, and support with various laptops and desktops (AST, Compaq,
Hewlett Packard, IBM, IMAC, NEC, Toshiba and PC Compatibles)
Setting up and configuring
workstations for clients in a LAN environment
Troubleshoot software and hardware
problems that require technical knowledge in the ever complex and evolving
world of computers
Exercise judgment and analytical
skills in identifying root causes and implementing solutions for computer
related problems
Provide consultation and
recommendation on computing solutions for business, personal or mid-sized
workgroups
Provide technical support for
customers over the counter and through the phone
Setting up Internet accounts for
customers for a variety of ISPs (i.e. Netcom, Internet Direct, Sympatico, AOL,
Sprint)
Install, configure and test
hardware and software
Upgrade operating systems for PC
or laptop systems and provide data transfer as required
Provide personal training to
clients regarding usage of their computer and software
Upgrading memory chips, CPUs,
motherboards, modems, NICs and SCSI cards, floppy driver, hard drives, JAZZ
drives, printers, CD-ROMS, writers, and scanners. On both PC and Macs.
Provide preventive maintenance and
troubleshooting for Laser Printers, Deskjet Printers, and multifunction Fax
Machines
Perform transaction
processing. This includes creating work
orders for defective units, ordering replacement parts, and data entry for
monthly transaction.
1992-1996
Western Laser
Color
Assistant
Manager
Manage
store on weekends. In charge of
company’s transaction processing as well as providing customer service
System
Operator
Operate
Canon 6650,
Oce 2400
High Speed Copier,
Riso 5600,
Canon
Color Laser Copier (100,200,550 &700),
Konica
Color Copier, Roland-1000 Vinyl Cutter, and fax machines
Computer
Troubleshooting
Responsible
for troubleshooting software and hardware problems, backing up computer system,
installing programs and peripherals
Graphic
Designer
Scan
pictures, touch up pictures, desktop publishing, and printing large
posters/signs with Encad 36” bubble jet printer
Applications
MS-DOS 6.22,
Windows 3.1, 95 & 98, Mac 8.5,
Windows NT 4 (Workstation and Server),
NetWare 4.11,
Internet
Information 4, and TCP/IP
Microsoft
Office 97, CorelDraw, Aldus PageMaker, Adobe Photoshop and
Internet
Applications
Interests
& Hobbies
Biking, Hiking, Movies,
Music
Languages
English, Mandarin,
Cantonese